Frequently Asked Questions (FAQ)
What IF I NEED MEDICAL ATTENTION WHILE AWAY FROM HOME?
We will re-imburse all expenses of any hospital visit outside the subscribers network minus a $2000.00 deductible per incident.
CAn I SUBSCRIBE IF I LIVE IN ANOTHER STATE OR FAR FROM the HOSPITAL?
No, you can only subscribe to the medical services if your permanent residence is within 50 miles from the hospital.
What is your cancellation policy?
You can cancel your subscription at any time, bear in mind you would lose any benefits accumulated up to that point, such as rebate tiers from non usage of facility, any earned life insurance policy will lapse and be voided unless you chose to continue to pay the premium. If cancellation is due to a geographical move to an area we aren't currently operating in, special considerations will be made, if in the future operations commence in an area you now live in.
WhAT IF I AM LATE PAYING FOR MY SUBSCRPTION, WILL IT LAPSE?
To maintain your subscriptions active, any dues has to be paid no later than 14 days after due date to remain active. This grace period is not a permanent late payment window, but more of a temporary courtesy to prevent a lapse in medical coverage. Frequent abuse of this courtesy might lead to reduced rebates or termination of subscription.
Do you offer customer support?
Yes, we offer customer support. You can reach our dedicated team via email info@remediummedical.com for assistance with any inquiries or issues you may encounter.